Notifications

The Notifications screen displays the system and operation notifications that alerts users with these different types of messages — Error, Warning, and Information. The notifications are sent to the respective users based on the settings configured for System, Administration, and Operation services.

Viewing notification details

To view notification details, follow these steps:

On the top-right corner of TruCap+, hover over the bell icon. The notification drop-down list appears as shown in the following figure.

Click the Click here to view Notification link, to view the detailed list.

The details of each column are given as follows:

COLUMN NAME

DESCRIPTION

Subcategory Name

Displays the name of the notification subcategory, such as, Services, Infrastructure, User, Role, ML training, Tenant, and System Statistics.

Category

Displays the name of the notification category, such as, Administration, Operation, and System.

Code

Displays different codes for each message.

Notification code list

The table below lists the code numbers with their types and default message:

CODE	DESCRIPTION & DEFAULT MESSAGE
1	Indicates CPU alert. Default Message: Instance: [0], CPU Alert : more than [1]% in last [2] minute.
2	Indicates RAM alert. Default Message: Instance: [0], RAM Alert : more than [1]% in last [2] minute.
3	Indicates Drive alert. Default Message: Instance: [0], Drive [1] Alert : more than [2]% is used.
4	Indicates server down alert. Default Message: Instance: [0], Identity Server is down.
5	Indicates database down alert. Default Message: Instance: [0], Host: [1], Database: [2], Database is down.
6	Indicates invalid lead tools license key alert. Default Message: Instance: [0], Leadtools license key is invalid
7	Indicates lead tools license expiry alert. Default Message: Instance: [0], Leadtools license expired
8	Indicates Inbuilt OCR license error alert. Default Message: Instance: [0], Inbuilt OCR License error
9	Indicates queue server connection failure alert. Default Message: Instance: [0], Queue server could not be connected
10	Indicates SMTP server not found alert. Default Message: Instance: [0], SMTP server not found
11	Indicates invalid SMTP credentials alert. Default Message: Instance: [0], SMTP credentials invalid
12	Indicates FTP server not found alert. Default Message: Instance: [0], FTP server could not be found
13	Indicates FTP server connection failure alert. Default Message: Instance: [0], FTP server could not be connected
14	Indicates Mail server not found alert Default Message: Instance: [0], Mail server could not be found
15	Indicates Mail server connection failure alert. Default Message: Instance: [0], Mail server could not be connected
16	Indicates service start alert. Default Message: Instance: [0], [1] service could not be started.
17	Indicates service stop alert. Default Message: Instance: [0], [1] service stopped.
18	Indicates folder not found alert. Default Message: Instance: [0], Folder: [1], Could not be found
19	Indicates new user created alert. Default Message: New User "[0]" Created.
20	Indicates password reset email sent alert. Default Message: User: [0], Password reset email is sent.
21	Indicates password change alert. Default Message: User: [0], Password is changed.
22	Indicates password expiry alert. Default Message: User: [0], Password is expired.
23	Indicates failed login alert. Default Message: User: [0], Login failed [1] time.
24	Indicates new role assigned alert. Default Message: User: [0], New role [1] assigned to user
25	Indicates removal of role alert. Default Message: User: [0], Role [1] removed from the user.
26	Indicates role rights changed alert. Default Message: Role: [0], Rights changed.
27	Indicates subscription changed alert. Default Message: Role: [0], Subscriptions changed.
28	Indicates failed ML model training alert. Default Message: Instance: [0], ML Model: [1], Failed: Training data preparation
29	Indicates successfully trained ML model alert. Default Message: Instance: [0], ML Model: [1], Success: Training data preparation
30	Indicates ML model trained and pending for approval alert. Default Message: Instance: [0], ML Model: [1], Version: [2], Has been trained and is pending for approval by user.
31	Indicates ML model approved and ready for deployment alert. Default Message: Instance: [0], ML Model: [1], Version: [2], Is approved by [3] and ready for deployment.
32	Indicates ML model deployed and operational alert. Default Message: Instance: [0], ML Model: [1], Version: [2], Is deployed and is operational.
33	Indicates roll backed ML model alert. Default Message: Instance: [0], ML Model: [1], Version: [2], Is roll backed by user [3]
34	Indicates operations alert. Default Message: Instance: [0], Class:[1], Method:[2], Exception:[3]
35	Indicates customer configured alert. Default Message: Customer:[0]-[1], Customer Configured.
36	Indicates virtual host configured alert. Default Message: Customer:[0]-[1], Virtual Host Configured.
37	Indicates successful archive purge alert. Default Message: Instance: [0], Date: [1] (UTC), Customer Code: [2], Success: Archive purge performed
38	Indicates failed archive purge alert. Default Message: Instance: [0], Date: [1] (UTC), Failed: Archive purge failed
39	Indicates heartbeat alert. Default Message: Instance: [0], Missed heartbeat. Last heartbeat received [1] (UTC)
40	Indicates identification of duplicate rows alert. Default Message: Instance: [0], Customer Code: [1], Could not export since duplicate rows found for document ids [2]
41	Indicates operations alert. Default Message: Instance: [0], Customer Code: [1], [2]
42	Indicates unavailable ML service instance alert. Default Message: Instance: [0], Could not load model [1] for tenant [2] as ML service instance is not available.
43	Indicates OCR service unavailable for processing alert. Default Message: Instance: [0], Document ID [1]: OCR service [2] not available for processing
44	Indicates OCR service authentication failed alert. Default Message: Instance: [0], Document ID [1]: OCR service [2] authentication failed
45	Indicates failed OCR service connection alert. Default Message: Instance: [0], Document ID [1]: OCR service [2] connection failed
46	Indicates operations alert. Default Message: Instance: [0], Document ID [1]: [2]
47	Indicates operations alert. Default Message: Instance: [0], Document ID [1]: [2]
48	Indicates operations alert. Default Message: Instance: [0], Date: [1],Document Subtype:[2], Field Name:[3], Document ID:[4], DataSource Name:[5] client db connection fail due to improper connection string
49	Indicates operations alert. Default Message: Instance:[0], Class:[1], Method:[2], Customer Code:[3], Document ID:[4], Exception:[5]
50	Indicates operations alert. Default Message: Instance: [0], Customer Code:[1], Document ID [2]: OCR engine:[3], Message:[4]
51	Indicates operations alert. Default Message: Instance: [0], Customer Code:[1], Model: [2], DocumentId: [3], Message: [4], Url:[5]
52	Indicates operations alert. Default Message: Instance: [0], Date: [1], Document Subtype:[2], Field Name:[3], Document ID:[4], DataSource Name: [5], User:[6] client db connection fail due to improper connection string
53	Indicates operations alert. Default Message: Instance:[0], Class:[1], Method:[2], Customer Code:[3], Document ID:[4], File not found in Path:[5]
54	Indicates operations alert. Default Message: Instance:[0], Class:[1], Method:[2], Customer Code:[3], Document ID:[4], User:[5], File not found in Path:[6]
55	Indicates operations alert. Default Message: Instance:[0], Class:[1], Method:[2], Customer Code:[3], Document ID:[4], User:[5], Exception:[6]
57	Indicates operations alert. Default Message: Instance:[0], Customer Code:[1], Document ID:[2], Auto or manual re-enqueue required as current process failed

Instance

Displays the instance name that gets generated automatically by the server.

Message

Displays the detailed notification message.

For example:

Service category message

Code 16: Instance: SDF4110NSIGHTS120/001E0BEAC0EE
InputSourceSharedFolderIO,
InputSourceSharedFolder service stopped.
Code 17: Instance: SDF4110NSIGHTS120/001E0BEAC0EE
InputSourceGDrive, InputSourceGDrive service could not be stopped.

System category message

Code 1: Instance: SDF4110NSIGHTS120

CPU Alert: more than 10% in last 10 minute.
Code 2: Instance: SDF4110NSIGHTS120

RAM Alert: more than 10% in last 10 minute.
Code 3: Instance SDF4110NSIGHTS120

Drive D:\\ Alert: more than 10% in use.

Hover over the message to view more details.

On the Notification Details page, select the required message. A Read button is displayed on the top-right corner of the page. Once you click the Read button, the selected message is removed from the list.

Note:

A user can view only the latest notification alerts.
The user's previously read notifications are removed from the list, and the list is updated with new notifications if any.
The notification alert can also be viewed on Operations dashboard screen.