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DocOps Dashboard

The DocOps Dashboard is used to monitor metrics related to pending Manual Intervention (MI) and Quality Control (QC) activities for documents belonging to selected subtypes. The dashboard looks like below.

The dashboard has four sections for the following purposes:

  1. To select and apply filters for project, subtypes, and duration. (Selecting a time filter that represents last n days can get you information about the currently pending activities.)

  2. To display information related to MI, QC, and time metrics (for each of the selected subtypes).

    Note: Split Merge is not included as the number of documents processed in Split Merge compared to that of MI and QC is less.

  3. To display the number of users allocated for MI, QC, and Merge Split activities (for each of the selected subtypes).

    The number is based on real-time information (and the selected duration is not considered).

  4. To display the sum of the number of MI, QC, and Split Merge activities performed by a user.

    A user is said to have processed a document in case he has performed any one of the activities (MI, QC, or Split Merge) on that document. So a user who has performed all three activities but on different documents is said to have worked on three documents.

 

The information about the MI, QC, and time metrics for each of the selected subtypes is further categorized under following heads:

  1. Documents Pending: Displays the number of documents pending for MI and QC stages at the end of the given duration.

  2. Users Allocated: Displays the number of users allocated for the MI and QC activities at the end of the given duration.

  3. Average Handling Time (AHT): Displays the average handling time for performing MI and QI activities on pending documents respectively in terms of seconds per document.

    AHT(MI/QC) = Sum of time taken for performing MI/QC activity for individual documents / number of documents

    Example: If there are two documents and it took 130 seconds and 110 seconds to perform the MI activity on them respectively, and it took 90 and 70 seconds to perform the QC activity on them respectively, then the AHT(MI) and the AHT(QI) comes to 120(=(130+110)/2) seconds and 80(=(90+70)/2) seconds respectively. (Time taken to perform MI/QC activity on individual documents and the number of documents on which MI/QC was performed in the given duration is accessed internally and not displayed on the dashboard.)

  4. Processing Estimate: Displays the processing time required for performing both MI and QI activities on the pending documents.

    Processing estimate= (AHT(MI) * n) + AHT(QC) * m)
    where 'n' and 'm' are the number of documents awaiting actions in regard to MI an QC activities respectively.